Terms of service

This Privacy Policy governs the manner in which Rena collects, uses, maintains, and discloses information collected from users (each, a "User") of the renaindia.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Rena.


Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users:

  • Visit our Site
  • Register on the Site
  • Place an order
  • Fill out a form
  • Respond to a survey
  • Subscribe to the newsletter
  • Engage in other activities, services, features, or resources available on our Site

Users may be asked for, as appropriate:

  • Name
  • Email address
  • Mailing address
  • Phone number

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related activities.


Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include:

  • Browser name
  • Type of computer
  • Technical details about Users’ means of connection to our Site, such as:
    • Operating system
    • Internet service provider (ISP) utilized
    • Other similar information


Web Browser Cookies

Our Site may use cookies to enhance the User experience. A User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.

Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How We Use Collected Information

Rena collects and uses Users’ personal information for the following purposes:

To improve customer service

  • Your information helps us to more effectively respond to customer service requests and support needs.

To personalize user experience

  • We may use information in the aggregate to understand how our Users, as a group, use the services and resources provided on our Site.

To improve our Site

  • We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions

  • We may use the information Users provide about themselves when placing an order only to provide service for that order.
  • We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a contest, promotion, survey, or other Site feature

  • To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

  • The email address Users provide for order processing will only be used to send them information and updates pertaining to their order.
  • It may also be used to respond to inquiries, and/or other requests or questions.
  • If a User decides to opt-in to our mailing list, they will receive emails that may include:
    • Company news
    • Updates
    • Related product or service information, etc.

If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or the User may contact us via our Site.


How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Destruction of personal information, username, password, transaction information, and data stored on our Site

Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

Our Site complies with PCI vulnerability standards to create the most secure environment possible for Users.


Sharing Your Personal Information

  • We do not sell, trade, or rent Users’ personal identification information to others.
  • We may share generic aggregated demographic information (not linked to personal identification information) with:
    • Business partners
    • Trusted affiliates
    • Advertisers
    • Only for the outlined purposes above

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as:

  • Sending out newsletters
  • Conducting surveys

We may share your information with these third parties for those limited purposes, provided that you have given us your permission.


Third-Party Websites

Users may find advertising or other content on our Site that links to:

  • Partners
  • Suppliers
  • Advertisers
  • Sponsors
  • Licensors
  • Other third parties

We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

Additionally:

  • These sites and services may be constantly changing.
  • They may have their own privacy policies and customer service policies.
  • Browsing and interaction on any other website, including those linked to our Site, is subject to that website’s own terms and policies.


Changes to This Privacy Policy

Rena has the discretion to update this privacy policy at any time.

When we do:

  • The updated date will be revised at the bottom of this page.
  • We encourage Users to frequently check this page for any changes to stay informed about how we protect the personal information we collect.

By using this Site, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and our terms of service.

  • If you do not agree to this policy, please do not use our Site.
  • Your continued use of the Site after any changes to this policy will be deemed as your acceptance of those changes.


Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Rena
111/C Government Industrial Estate,
Charkop, Kandivali (West),
Mumbai 400 067, India.

📞 +91-22-2868 4560 / 2868 4164
📧 contact@renaindia.com